Click on the Save button to register changes.
You can view the added chat monitors listed in the Chat Monitor section. How to add a Chat Monitor?
Understanding the default metrics
The agent can see your message in fhat chat log, but the message is invisible to the customer. If an agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one.
To send a private message to an agent as the agent is chatting with a customer, type your message in the message field and press Enter. Monitoe add a chat monitor, single ladies sex chat the following: In Settings, select the Automation section and click on the Chat Monitor tab.
See Also. How to delete a Chat Monotor IP Address : If you want to monitor the chats originated from a specific IP address then choose the IP Address option and enter the specific IP you would like to monitor in the text box.
The chat monitor opens in the Agent Status list. To view a chat, click View montor the Action column of the chat you want to monitor.
In the Choose a Type, select a type you would like to monitor. Who can Monitor Chats?
Visitor : If you want to monitor a chat conversation of a visitor from a specific ID irrespective of any agent he converses with, then choose the Visitor Address option and enter the address of the visitor in the text box. Now click on the Add button to set-up a new chat monitor.